Contacting Hazel Dowd’s Little People

You have accessed (“Website”) the website of Hazel Dowd, Cheshire, UK

This website contains public information which is intended for the general purpose of describing our organization and its products and services only.

These Terms and Conditions apply for use of the Website.

If you have any questions, please contact us at:
Hazel Dowd, 16 Melrose Avenue, Burtonwood, Warrington, Cheshire WA5 4LZ

Email:   Telephone: 01925 291667


Prices may be subject to change at any time, as the suppliers that we deal with change their prices at different times of the year.


We accept payments via PayPal.

Any orders paid for by  Postal Order or  Personal Cheques, will only be posted out after clearing with the banks.  5 to 7 days.

Postage & Packing & Delivery Details

Please let us know if goods are needed by a particular date.   Goods will normally be sent out within 5 working days of receipt, when items ordered are in stock.   If we are out of stock of an item we will send the rest of the order, and send the item as soon as we can. For some items from abroad this could take longer than 28 days.

Orders are sent First Class.

Signed For Postage by Royal Mail within the UK,  International Signed, for after contacting the customer  by email for overseas and Europe; this is due to variations in the postal charge for this service.  We follow the customers instructions.  Postage to be charged at the rate at that day and the customer will be invoiced before sending.


If the item is not as you expected, you are welcome to return it within 7 days for a refund, provided the item is in perfect condition.

Please phone or email us first.

Items ordered specially or are cut to a certain measurements are not returnable.

If we have sent the wrong item in error we will refund or replace, and pay for the return postage of the item.


If something is wrong with your delivery, or any items are missing please email or phone to let us know within 5 days of receiving your order.


Hazel Dowd can accept no responsibility for the performance of products we supply, as the conditions of use are beyond our control.   Some of the dyed products (Silk Fabrics, Silk Ribbons, Braids, Hat Straw) are often hand-dyed, and we cannot be held responsible for colours running or fading.

Please test any product out first on the materials that you intend to use for your main project.     We cannot refund on any item which has been used.